Contact

Have a question about your order, a product, or a custom request? We’re here to help.

At Botánica Manto Negro, we take pride in offering spiritual products, candles, oils, kits, 3D printed items, and devotional goods with care, respect, and attention to detail. Whether you need help choosing the right product, checking on an order, or asking about a custom item, please reach out to us.

Customer Support

For order questions, product information, shipping updates, custom requests, or general inquiries, please contact us using the form below or email us directly at:

customerservice@botanicamantonegro.com

Please include your order number if your message is related to a purchase.

Response Time

We do our best to respond to all messages within 1–2 business days. Response times may be longer during weekends, holidays, or high-volume periods.

Before You Contact Us

To help us assist you faster, please include:

Your full name
Your email address
Your order number, if applicable
A clear description of your question or request
Photos, if your message is about a damaged or incorrect item

Business Hours

Monday–Friday
9:00 AM–5:00 PM Eastern Time

Messages received outside business hours will be reviewed on the next business day.

Important Notice

Our products are intended for spiritual, devotional, decorative, and personal use. We do not guarantee specific outcomes or results. Any spiritual product descriptions are based on traditional, cultural, or devotional practices and are not a substitute for legal, medical, financial, or professional advice.

Thank you for supporting Botánica Manto Negro.